Being an Account Manager is an extremely rewarding job, but it is far from being an easy one. Here are our Top 5 Tips to help you stay on top of your game.
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Build a comprehensive knowledge platform.
Our tool, the 7 C’s of Knowledge is useful here. 7 things that you need to know about all beginning with C. For the Account Manager the 7 C’s are critically important:
Be Organised.
The devil is in the detail, and there will be a lot of detail to manage. Don’t try to just commit things to memory, you will forget. Keep detailed notes of your meetings, emails, agreements, price files and opportunities. Even years after the event this detail can be very important in commercial deals.
In their book “Playing to Win – How Strategy Really Works”, Roger Martin and A.G. Lafley identify key questions to consider throughout your strategic process:
Adopt a phenomenal work ethic
Yes of course have a good work life balance, that is extremely important, but when you are at work, work hard. The job is too important to wing it. Build your external and internal networks, get around your customers estate, keep your finger on the pulse of what is happening.
Sharpen your Skill Set
Ensure you constantly update your skills, particularly your influencing/selling skills and your negotiation skills. When was the last time you had some formal / refresher training on this? The best Account Managers practice these important skills diligently and frequently.
Conduct yourself professionally
Be balanced in your judgement, listen and think before you speak, be mindful of your body language particularly during times of stress or negotiation. Deliver the principles and values set by your company.
Let us know what you think of our Top 5 List.